Supra FAQs

Review the Supra Systems Brochure for more information.

The Supra eKEY Brochure provides an overview of how the eKEY works.

Compare eKEY Basic versus eKEY Pro and their pricing.

The Supra eKEY Brochure provides an overview of how the eKEY works.

Review the eKEY App Order Form or contact your local REALTOR® association.

  • Supra Agent Support – 877-699-6787, 7 days a week, from 8:00 a.m. to 10:00 p.m. for assistance
  • Log in to your SupraWEB account via

SupraWEB ( allows you to view and update your billing information, manage your lockbox inventory, generate authorization codes, and more.

To set up your account, you will need your eKEY serial # (located at the top of your app

screen) and your 4-digit PIN # to obtain keys. Choose MA – MLS PIN.


Log in to SupraWEB (, or contact Supra’s Agent Support at 877-699-6787, 7 days a week, from 8:00 a.m. to 10:00 p.m. for assistance.

Complete and submit the Supra New Hampshire or Vermont Form to use your eKEY in New Hampshire or Vermont.

Complete and submit the Supra Connecticut Form to use your eKEY in Connecticut.

No. For security reasons, Supra doesn’t allow the eKEY app to be used on multiple devices.

View Supra’s Using the Apple Watch video for instructions.

View the Supra eKEY Alert video for set-up instructions.

Visit Supra’s eKEY Resources page for access to many more resources related to eKEY functionality, including videos and quick start guides.

Complete the Product and Service Cancellation/Replacement Form and email it to

Electronic Lockboxes

From Supra: Functionality of the Supra Electronic Lockbox System

MLS PIN is currently offering the BT LE electronic lockboxes at $99 per box, plus shipping– see order form below, or contact one of the local boards/associations to purchase in person. Checks are accepted only at the boards/associations. MLS PIN accepts checks or credit cards for lockbox purchases.

Supra Keybox Order Form

For instructions, review How to Add a Keybox to a Listing.

View Supra’s Showing Notifications video to see how the notifications work.

eKEY app keyholders can program their own lockboxes to either 24-hour access or the timed access hours below or custom hours via the eKEY app:

8:00 a.m. – 9:00 p.m. (March through October)

7:00 a.m. – 8:00 p.m. (November through March)

Visit Supra’s BT LE iBox Resources page for instructions on how to program your own lockboxes, or contact Supra’s support hotline at 877-699-6787.

MLS PIN does not buy back the lockboxes; however, you can sell them within Massachusetts to another keyholder and provide them with the transfer form so ownership can be transferred within the Supra system. You will need to send a completed Lockbox Transfer Form to MLS PIN.

To transfer lockbox ownership, complete and submit the Lockbox Transfer Form.