Staff

Executive Team

Kathy Condon

President and Chief Executive Officer

Holly Haines

Chief Operating Officer

Melissa Lindberg

Chief Strategy and Marketing Officer

Leo Niro

Chief Financial Officer

Lori Parks

Sr. Director, Customer Care

Ritul Patel

Director of IT

Deborah Michaud

Executive Assistant/Facilities Manager

Marketing and Outreach Department

Jeannine Ellis

Sr. Manager, Customer Engagement and Outreach

Jim Burnard

Broker Engagement and Resource

Abbe Seldin

Customer Engagement and Sales Professional

Niki Coburn

Customer Success and Training Manager

Jeanne Goyette

Customer Success and Training Expert

Jason Rose

Customer Success and Training Expert

Kurt Leone

Training and Video Specialist

Missy Caissie

Partner Relations & Syndication Administrator

Doug Jackson

Customer Experience and Technical Writer

Mike Koykka

Creative Content and Senior Graphic Designer

Cristina Luther

Marketing and Brand Coordinator

Cristin Torrey

Marketing and Outreach Assistant

Customer Care Department

Jackie Dumas

Sr. Technical Support Analyst

Laurie Stenman

Customer Care Manager - Technical/Customer Support

Rick Starek

Customer Care Representative/Sr. Technical Support

Howie Rose

Customer Care Representative/Technical Support

Chris D'Amico

Customer Care Representative/Technical Support

Kyle Mateer

Customer Care Representative/Technical Support

Amey McCarthy

Customer Care Representative/Technical Support

Terrence (TJ) Pellerin

Customer Care Representative

Craig Irvine

Customer Care and Operations Clerk

Shanelle Kenerson

Customer Care Representative/Receptionist

Debbie Stephenson

Customer Care Manager - Membership

Michelle Augustynski

Customer Care Representative/Membership

Michelle Cote

Customer Care Representative/Membership

Claire Flynn

Customer Care Representative/Membership

Deneen Howe

Customer Care Representative/Membership

Quality Assurance Department

Nate Callahan

Quality Assurance Manager

Fabrice Armstrong

Quality Assurance Administrator

Lauren Contardo

Quality Assurance Administrator

Courtney Graves

Quality Assurance Administrator

Kristen Paquette

Quality Assurance Administrator

Accounting Department

Deanna Rodriguez

Staff Accountant

Tracy Guy

Accounting Manager

Amanda Freel

Accounting Support Specialist II

Christine Ellstrom

Accounting Support Specialist I

Operations and Application Development Department

Sujatha Natarajan

Development Manager

Jyotsna Thammineedi

Lead Developer

Dilshad Bhatia

Senior Application Developer

Tatiana Canepa

Senior Application Developer

Brian Dupree

Senior Application Developer

Carol Dionne

Senior Application Developer

Jeyachithra Gopalsamy

Senior Application Developer

Anuradha Paturi

Senior Application Developer

Sandhya Kashineni

Application Developer

Daniel Leone

Product Manager

Brian Mathon

Associate Product Manager

Karen Stablein

Business Analyst

Adam Bennett

Software Quality Assurance Manager

Kristal Hilton

Software Quality Assurance Analyst

Greg Morse

Software Quality Assurance Analyst

Julie Mullin

HR Business Partner

Linda Rogers

HR Assistant

Information Technology Department

Joe Purretta

Sr. Systems Engineer

Jason Stuart

Sr. IT Support Analyst